For any specific issues with your online order or payment, please e-mail: support.fandm@imagenagency.com.
FAQ:
How long does it take to receive my order?
- All orders will be shipped about 15-20 business days after the cut-off date. (See home page for current cut off date.)
- Your order will be shipped to the shipping address you enter at checkout.
May I send a check?
- No, unfortunately we do not accept payment by check. We only accept payment via credit/debit card or via PayPal.
- If you have (or if you set up) a PayPal account you can can pay via your bank account instead of credit/debit card.
May I call in my order or pay over the phone?
- The only way to place your order is directly on this website.
- All payments must be made online to ensure full security in the handling of any credit card information.
What is the return/exchange policy?
- Due to the “produced to order” nature of this program, returns are not accepted.
- Please see our full Sales and Orders Policy here for details.
Can I purchase items in a color or style different than what is shown on the website?
- No, the items for sale are limited in order to keep the program efficient and affordable.
Is my purchase considered a donation to the College?
- All proceeds from the “pop-up shop” will benefit Franklin & Marshall College; however, purchases are not considered tax-deductible donations.
Is there international shipping?
- We love our international Diplomats, but unfortunately, shipping is only available in the United States.